Refund Policy

BECOME A COURIER LTD

Last updated: June 2026

This Refund Policy applies to purchases made from Become a Courier Ltd, including the Mentorship Programme, Courier Business Accelerator, Courier Launch Bundle, databases, cheat sheets, downloadable resources, one-to-one calls and any related digital products or services.

By purchasing from Become a Courier Ltd, you agree to this Refund Policy.

This Refund Policy should be read alongside our Terms and Conditions. Where a customer breaches our Terms and Conditions, including by sharing access, reselling database information or misusing our products, access may be suspended or revoked without refund unless required by law.

Digital Products and Instant Access

Most of our products are digital products, online training products and/or digital resources. This may include course access, training videos, downloadable materials, databases, templates, guides, cheat sheets and other online resources.

Where instant access is provided, you may be asked at checkout to confirm that you want immediate access to the digital content and acknowledge that your cancellation rights may be lost once access begins.

Once digital content has been accessed, viewed, downloaded, opened or otherwise consumed, refunds are no longer available unless required by law.

System access logs, download records, delivery records, login records and activity records may be used to determine refund eligibility.

Mentorship Programme – 48-Hour Cooling-Off Period

We offer a 48-hour cooling-off period for the Become a Courier Mentorship Programme, starting from the date and time of purchase.

During this 48-hour period, you may request a refund provided that the core training materials of the Mentorship Programme have not been accessed, viewed, downloaded, opened or otherwise consumed.

This cooling-off period is designed to allow customers time to review their decision before beginning the core training.

Once access to core training content has started, the 48-hour cooling-off period ends and refunds are no longer available unless required by law.

Access to Core Training Content

Access to core training content includes, but is not limited to:

Opening or viewing mentorship training modules
Watching training videos
Downloading mentorship resources or materials
Accessing worksheets, templates, scripts or supporting documents
Participating in live or recorded coaching calls, Q&A sessions or mentorship activities
Accessing any private member area connected to the programme

System access logs and activity records are used to determine refund eligibility.

Courier Business Accelerator

The Courier Business Accelerator includes the Mentorship Programme and access to digital database products, including the End User Database and Subcontractor Database.

Because this bundle includes digital training and database access, refunds are only available within 48 hours of purchase if:

The core training content has not been accessed, viewed, opened or downloaded
The End User Database has not been accessed, viewed, opened or downloaded
The Subcontractor Database has not been accessed, viewed, opened or downloaded
No downloadable resources, templates, cheat sheets or supporting materials have been accessed or downloaded
The customer has not breached any product access, licence or usage terms

Once any part of the Courier Business Accelerator has been accessed, viewed, downloaded, opened or otherwise consumed, the purchase becomes non-refundable unless required by law.

Courier Launch Bundle

The Courier Launch Bundle includes the Mentorship Programme, database access and a one-to-one launch call.

Because this bundle includes digital training, database access and a personalised service, refunds are only available within 48 hours of purchase if:

The core training content has not been accessed, viewed, opened or downloaded
The End User Database has not been accessed, viewed, opened or downloaded
The Subcontractor Database has not been accessed, viewed, opened or downloaded
No downloadable resources, templates, cheat sheets or supporting materials have been accessed or downloaded
The one-to-one launch call has not been booked, scheduled, attended or delivered
The customer has not breached any product access, licence or usage terms

Once any part of the Courier Launch Bundle has been accessed, viewed, downloaded, opened, booked, scheduled or otherwise consumed, the purchase becomes non-refundable unless required by law.

Databases

Database products, including the End User Database and Subcontractor Database, are digital prospecting resources.

Due to their digital nature, database products are non-refundable once access has been provided, opened, viewed, downloaded or otherwise delivered.

This applies whether the databases are purchased separately or as part of a bundle.

The databases are provided as prospecting tools only. They do not guarantee work, contracts, replies, income, customers, courier jobs, subcontracting opportunities or business results.

Database Licence, Account Sharing and Misuse

Database products, including the End User Database and Subcontractor Database, are provided under a limited, single-customer licence for the purchasing customer’s own courier business use only.

Each purchase is for one customer, one account and one business only, unless we agree otherwise in writing.

Customers must not:

Share login details, account access, database files or database content with any other person or business
Allow another person, friend, colleague, partner, company or group to use their account or access the databases
Split the cost of a product with another person, business or group in order to share access
Copy, reproduce, scrape, extract, upload, publish, transfer, sell, resell, sublicense or redistribute the databases or any part of them
Use the databases to create, sell or supply a competing database, lead list, contact list or prospecting resource
Sell, pass on or provide database contacts, leads or opportunities to third parties
Use the databases on behalf of another business, agency, client or third party without our written permission

Unauthorised sharing, resale, redistribution, copying, extraction or misuse of database products is a material breach of our terms.

If we reasonably believe that a customer has shared access, split access, resold database information, redistributed database content or otherwise misused the databases, we reserve the right to immediately suspend or permanently terminate access without refund.

Where access is suspended or terminated due to misuse, breach of licence terms, account sharing, redistribution or resale, the customer will not be eligible for a refund, including during any stated cooling-off or refund period, unless required by law.

We may use system access logs, IP records, device records, download records, login history, account activity and other available evidence to investigate suspected misuse, determine refund eligibility and contest payment disputes or chargebacks.

Cheat Sheets, Guides and Downloadable PDFs

Cheat sheets, guides, templates, PDFs and other downloadable digital materials are non-refundable once delivered, opened, accessed or downloaded.

This applies whether they are purchased separately, included as part of a bundle, or added at checkout.

One-to-One Calls, Game Plan Sessions and Launch Calls

One-to-one calls, Game Plan Sessions, launch calls, coaching calls, consultation calls and packages of calls are non-refundable once purchased, booked, scheduled or delivered.

This includes situations where the customer:

Does not attend the call
Cancels late
Fails to book the call
Does not complete the call
Is dissatisfied with the outcome
Does not implement the advice provided

These services involve reserved time, preparation and personalised support, so they are not covered by the 48-hour cooling-off period once booked or scheduled.

Non-Refundable Circumstances

Refunds will not be provided:

After 48 hours from the time of purchase
After core training content has been accessed, viewed, opened or downloaded
After database access has been provided, opened, viewed or downloaded
After digital downloads, cheat sheets, guides, templates or PDFs have been delivered, opened or downloaded
After a one-to-one call, Game Plan Session, launch call or coaching session has been purchased, booked, scheduled or delivered
Based on lack of results, income, work, customers, replies, courier jobs or contracts
Based on time availability, motivation, change of mind or change of personal circumstances
Due to dissatisfaction after consuming content, resources or services
Where the customer has failed to complete the programme or implement the advice provided
Where the customer has breached our terms, shared account access, split access with others, resold database information, redistributed database content or otherwise misused the product

All programmes, databases and services are educational and/or prospecting resources. They require time, effort and implementation. Results are not guaranteed.

No Guarantee of Results

Become a Courier Ltd does not guarantee that customers will secure courier work, customers, contracts, income, replies, subcontracting opportunities or any specific business result.

Any examples, case studies, testimonials, earnings claims or income references are for illustrative purposes only and should not be treated as a promise, guarantee or typical result.

Your results depend on factors including your location, effort, pricing, outreach, follow-up, communication, availability, vehicle type, local demand, business setup and how you apply the training.

How to Request a Refund

To request a refund under the 48-hour cooling-off period, you must contact us in writing within 48 hours of purchase by emailing:

support@becomeacourier.com

Your request must include:

Your full name
The email address used at checkout
The product purchased
The date and time of purchase
A brief reason for the refund request

Refund requests submitted outside of the 48-hour period, or after access to digital content, databases, downloads or services has begun, will not be approved unless required by law.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please note:

Payment processing fees are non-refundable where applicable
Refund processing times depend on your payment provider
Access to the purchased product will be removed once a refund is approved
Any bonus materials, database access, downloads or member access will also be removed

Chargebacks and Payment Disputes

Customers agree to follow this Refund Policy before initiating any payment dispute or chargeback.

Chargebacks initiated in breach of this policy may result in:

Immediate suspension or termination of access
Restriction from future purchases
Cancellation of any booked calls or services
The dispute being contested using system access logs, delivery records, download records, booking records, login records, account activity and this Refund Policy

We reserve the right to contest chargebacks where a product or service has been accessed, delivered, downloaded, booked or consumed in line with this policy.

We also reserve the right to contest chargebacks where there is evidence of account sharing, database sharing, database resale, redistribution, misuse or breach of licence terms.

Contact

If you have any questions about this Refund Policy before purchasing, please contact us at: